Buy a copy of our critically acclaimed book on retail service, S.A.L.T & Pepper: Hank Davis’ Recipe for Success in Retail and Beyond!
Retail executives, you may qualify for a free reviewer’s copy for your organization.
Click here to place your request.
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The SALT & Pepper Group, a subsidiary of Millennium Consulting, provides best-practice-based research, training, and consulting services. Our customers are retail organizations aiming to deliver a best-of-class sales and service experience. Our offerings are based on the five principles outlined in the acclaimed book S.A.L.T. & Pepper: Hank Davis’ Recipe for Success in Retail and Beyond:
- Service
- Advice
- Leadership
- Teamwork
- Employee Engagement
Using best practices gained from more than 20 years of sales and service research and the data we collect in the field from our Retail Service Quality Investigation, we deliver the insight your teams need to achieve sales and customer service excellence in the retail sector. Whether you need to help your managers develop effective leadership and coaching skills or want to inspire your floor-level associates to be at their best every day, The SALT & Pepper Group has the recipe for success.
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